Support
Frequently asked questions
Scope, revisions, delivery, and payment — the questions we answer before every project.
How long does a project take?
Standard delivery is 48 hours. Express delivery within 24 hours is available as a paid add-on, quoted per project. Delivery time starts once we have received both your 50% deposit and your content or information.
What do you need from me to start?
Your content or information — company details, services, past projects, team, registrations, and any existing brand assets. If you do not have written content ready, we can develop it for you as an add-on.
What is included in a company profile package?
The Mini package covers 8 pages, 2 revisions, and a PDF. Starter covers 16 pages, 2 revisions, and PDF plus print file. Premium covers 24 pages, 3 revisions, PDF plus print file, and includes a tender checklist to help you prepare your bid documents.
How many revisions do I get?
Two rounds on the Mini, Starter, and Presentation Starter packages; three rounds on the Premium profile and Premium presentation. A revision is a round of changes to the agreed content and layout. New content and extra pages are charged at the extra-page rates.
What if I do not have content ready?
Content writing is available as an add-on of 20% on any package. We write your company story, services, and key messages, then design the document around them.
How does payment work?
A 50% deposit starts the work. The balance is due on delivery, before final files are released. All prices are in TZS.
What happens if there is an error in the delivered work?
For 30 days after delivery we correct any errors in the delivered work free of charge.
Can you work with clients outside Dodoma?
We are based in Dodoma, Tanzania, and work with clients remotely by email and phone. Share your location and requirements in a quote request and we will confirm the arrangements.
Prices are in TZS. Terms are summarised on the terms of service page.
