Legal
Payment & refunds
1. Deposit
A 50% deposit is required to start work. Because the deposit reserves production time and begins content development, it is non-refundable once work has begun.
2. Balance
The remaining balance is due on delivery, before final files are released. If a project is cancelled before delivery, charges are calculated for the work completed up to the cancellation date.
3. Corrections
Within 30 days of delivery we correct errors in the delivered work free of charge. Corrections are not the same as new content or a change of direction.
4. Extra pages, slides, and add-ons
Extra pages, extra slides, content writing (20%), and express delivery are quoted before they are produced and are not refundable once work on them has started.
5. Requesting a refund
Write to stevenbeta001@gmail.com with your project details and the reason for the request. We respond within five working days and any agreed refund is paid to the account used for the original payment.
Meru Identity · Dodoma, Tanzania · stevenbeta001@gmail.com