Terms of service

1. Scope of work

Each project is delivered against an agreed package: the number of pages or slides, the number of revision rounds, and the file formats listed in the price list. Anything outside that scope is quoted separately.

2. Payment

• 50% deposit to start. Work begins once the deposit is received.
• The balance is due on delivery, before final files are released.
• Revisions are rounds of changes to the agreed content and layout. New content and extra pages are charged at the extra-page rates.
• 30 days after delivery: free correction of any errors in the delivered work.

3. Revisions and additional work

A revision is a round of changes to the agreed content and layout. New content, additional pages, and additional slides are charged at the extra-page or extra-slide rates in the price list. Asking for a new direction after a revision round has been approved may be treated as new work.

4. Client responsibilities

• Provide accurate information, content, and brand assets in good time.
• Confirm that you hold the rights to any material you supply.
• Return consolidated feedback rather than sequential individual comments.
• Nominate one person to approve revisions.

5. Delivery and file release

Delivery times run from receipt of the deposit and the client's content. Final files are released once the balance has been paid.

6. Ownership and portfolio use

On full payment, the client owns the delivered materials. Meru Identity retains the right to describe the type of work completed and, with permission, to show it as a portfolio piece.

7. Liability and governing law

Our liability is limited to correcting errors in the delivered work within the 30-day correction period. These terms are governed by the laws of Tanzania.